Resolvaa Help Center – Your Questions Answered! 🚀

At Resolvaa, we aim to provide a seamless shopping experience from placing your order to receiving your package. Here’s everything you need to know about payments, shipping, tracking, and returns!

💳 PAYMENT

What Payment Methods Do You Accept?

We offer secure and flexible payment options, including:
✔ All major credit & debit cards – Visa, MasterCard, American Express, Discover
✔ PayPal – A fast and secure way to pay
✔ Apple Pay & Google Pay – Quick mobile checkout for convenience
✔ Shop Pay – A faster way to complete your purchase

Is My Payment Information Secure?

Absolutely! Resolvaa uses advanced encryption technology to keep your personal and financial details 100% secure. Our site operates with SSL (Secure Socket Layer) encryption, ensuring your data is safely transmitted and protected at all times.

📦 ORDER TRACKING

Why Isn’t My Tracking Number Working?

Most of our orders include a tracking number, but in rare cases, tracking may not be available. If you haven’t received a working tracking number within a few days, contact us at support@resolvaa.com and we’ll assist you in tracking your order.

How Do I Know If My Order Has Been Shipped?

Once your order has been dispatched, we’ll send you a confirmation email and/or SMS notification with your tracking details. You can also check the status anytime on our Track Order page.

My Tracking Says 'Delivered,' But I Haven’t Received My Package

Sometimes, tracking systems mark an order as delivered when it has reached your local post office. If this happens:
✔ Wait a couple of days – Your package may still be en route.
✔ Check with your neighbors – It might have been delivered nearby.
✔ Visit your local post office – They may be holding your package.

Still no luck? Reach out to us at support@resolvaa.com and we’ll do our best to help!

🚚 SHIPPING & DELIVERY

Do You Ship Internationally?

Yes! Resolvaa ships worldwide, bringing smart solutions to customers across the globe.

How Long Before My Order Ships?

Orders are processed within 1-3 business days. However, during peak seasons, please allow up to 6 business days for dispatch.

How Long Does Shipping Take?

• Standard International Shipping: 8-20 business days

• Domestic Shipping (USA): 5-12 business days

Where Is My Package Shipped From?

We ship from our warehouses in China and the United States. The location depends on stock availability and your shipping address.

How Much Do You Charge for Shipping?

🚀 Good news! We offer FREE worldwide shipping!

How Will My Package Be Delivered?

Your package may be delivered to your home, mailbox, porch, or local post office (depending on your country’s delivery system). If you aren’t home at the time of delivery, check your mailbox for a notification slip.

What If My Order Doesn’t Arrive on Time?

If your order has not arrived within 45 business days, please email us at support@resolvaa.com, and we’ll investigate the issue.

🔄 RETURNS & REFUNDS

What If I Receive a Damaged or Faulty Product?

We stand by the quality of our products! If you receive a damaged or faulty item, send us a photo or video proof at support@resolvaa.com, and we’ll send you a replacement—free of charge!

📌 AFTER PURCHASE HELP

I Entered the Wrong Shipping Address – Can I Change It?

If you’ve made an error in your shipping details, email us immediately at support@resolvaa.com. If your order hasn’t been processed yet, we may be able to update your address. However, once your order has been shipped, we cannot make changes or offer refunds for incorrect addresses.

My Package Is Stuck in Customs – What Can I Do?

Customs processes vary by country, and any delays are out of our control. If your package is held at customs:
✔ Contact your local customs office for assistance.
✔ Be aware that customs duties and taxes are the buyer’s responsibility.

Can I Change My Shipping Address After Ordering?

We process orders quickly! If you need to make a change, contact us ASAP. However, once your order has entered the shipping process, we cannot modify the address.

🚀 Resolvaa is committed to providing you with a smooth and hassle-free shopping experience! If you have any other questions, don’t hesitate to reach out to us!

📩 Support Email: support@resolvaa.com
📍 Track Your Order: Track Order